Terms & Conditions

The booking can be done through instant booking or enquiry booking depending on Privatetourinbali.com services availability.

The product’s pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by bloomberg.com.

For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at tour@privatetourinbali.com.

User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Privatetourinbali.com staff. User should contact us at booking@Privatetourinbali.com, if staff refuse to deliver their service(s) so we can solve it immediately.

Payment security

All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.

Usage of vouchers policy

The usage of vouchers should be according to Privatetourinbali.com terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.

When purchasing or booking a ticket all passengers agree to the following terms and conditions:

  • Sea conditions can be unpredictable; therefore all children and infants must be accompanied on board the vessel.
  • We will not accept responsibility should there be injury on board the boat.
  • We are reserves the right to inspect the contents of any luggage and can refuse the carriage of any items that are likely to endanger the vessel or other travelers.
  • We are not recommended for passengers who are; pregnant, suffering from heart conditions and suffering from serious back complaints or serious physical impairments.
  • The company accepts no responsibility for loss or damage to luggage during transit.
  • Rescheduling is based on seat availability and must be made 2 days prior to guest departure.

Cancellations & Delays:

  • Ticket and Tour shall not be liable in any way for the cost of any accommodation, connecting flights or for any alternative means of travel which may arise through cancellations or delays.
  • Additional expenses arising shall be the sole liability and responsibility of the passenger.

Cancellation Policy :

  • Cancellation 3 Day Before Schedule Departure Refund 100%
  • Cancellation 2 Day Before Schedule Departure Refund 50%
  • Cancellation 1 Day Before Schedule Departure No-Refund


  • Refunds will be given in accordance with the provisions of Ticket and Tour. If guests do not arrive when departure arrives, tickets cannot be refunded.
  • The refund process will take approximately 14 working days

Charge back

  • Customers who have purchased and have received services cannot charge back for any reason
  • For further information, please contact us